Refund & Cancellation Policy – Galaxy Diamond Hatchery

At Galaxy Diamond Hatchery, we strive to provide healthy, high-quality chicks with safe and timely delivery across India. Since we deal in live poultry products, our refund and cancellation policy is designed to ensure fairness for both customers and our business.

1. Order Cancellation

• Orders can be cancelled only within 6 hours of placing the order or before dispatch, whichever comes first.

• Once the chicks are dispatched, cancellation is not possible due to the live nature of the shipment.

To cancel an order, customers must contact us immediately through phone or WhatsApp.

2. Refund Eligibility

Refunds may be considered only under the following conditions:

• If the order was not dispatched due to unavailability of stock

• If delivery could not be completed because of issues from our side

• If there is a verified problem in the shipment at the time of delivery

3. No Refund on Live Chicks After Dispatch

Since chicks are live and perishable, refunds are not applicable after dispatch, including cases of:

• Delay caused by transport or courier partners

• Improper handling by the customer after delivery

• Natural mortality risks during transit (industry-standard conditions apply)

We ensure proper packaging and safe dispatch, but live transport always carries minimal risk.

4. Damaged or Incorrect Orders

If you receive:

• Incorrect breed

• Incorrect quantity

• Boxes damaged at delivery

You must inform us within 2 hours of delivery with clear photos/videos for verification.

After verification, we may offer:

• Replacement (if possible)

• Partial refund

• Credit for future orders

5. Refund Process

• Approved refunds will be processed within 5–7 business days.

• Refunds will be issued through the original payment method or bank transfer.

6. Contact for Support

For cancellation or refund-related queries, please contact:

Galaxy Diamond Hatchery
📞 Phone/WhatsApp:+91-89213 76740
📧 Email:support@galaxydiamondhatchery.in